Testimonials for DryZone Basement Systems

Nick DeCosta is a professional who knows and loves his job. It's always a pleasure to see him yearly for my service call. I always know that I can trust him in my home. This is important to me. Thank you DryZone Basement staff for being such a great company. Sincerely, Paula C

I've used you in a previous home that we built to sell and the experience was top shelf! My neighbors also used your company and everyone of us has had nothing but a great experience! Thank you again for the great service! The whole company provides amazing customer service, very professional technicians, they explain the whole process and how it works. The resprentative on the phone was very professional and handles all questions and concerns with absolutely no problem at all. The system was sold by a great guy Dan, he follows up to make sure everything is done perfectly. The installation crew was amazing, professional, courteous and really know how to do their job perfectly. They cleaned up better than I expected, for the amount of work (complete basement drain system with triple safe pumps) there is not any debris left in the basement or in the yard.

Dryzone's reviews and customer service was greatly reviewed and very much the truth!

Hi Erin! We're about to sell our place and were wondering if you have a receipt saved somewhere for what we did to waterproof the basement. Is the guarantee extended to all future homeowners?  Thanks so much for your help! We haven't had a single drop since waterproofing the basement and will absolutely use you guys if our next basement needs waterproofing :)  Emily

Our neighbor recommended you. You have a good reputation and your brochures were helpful in explaining what would be done and why. Crew was excellent, worked hard and were pleasant.   Update  7/2016: The pump and French drain system is excellent; we have not had a drop of water in the basement since the system was installed. Annual maintenance is efficient and quick.

James not only did the yearly service on our sump pump, he also installed the SaniDry Dehumidifier. Erin is very personable and accommodating on the phone. James called to inform us of what time he would be arriving and was punctual. James is very professional and knowledgable about the service he is providing. Willing to answer all our questions regarding the service provided and the install of the SaniDry system. He also left the area spotless!

Good morning Courtney and Steve!   I just wanted to express how happy I am with the work that was done yesterday.  Both the gentleman were extremely knowledgeable, professional and efficient.  They were done in under two hours flat and made no mess at all!  I'm highly satisfied and impressed!  Also, very happy to not have a gauging hole in my basement floor any longer!!!   Courtney - Thank you so much for the recommendation.  I'm so glad I posted in the Bridgewater residents page looking for suggestions!   Steve - Thank you for your explanation of the products and kind, versus pushy or pressured, sales pitch.  That truly made all the difference in my decision with going with DryZone.   Thank you both again so much!   -- Thank you,   Jillena 

I just want to let you know that Steven the foreman, Matt and the other two guys did an amazing job on our basement. They did a two day job in one day on June 1st!!  Our basement is dry now and usable!!  The Triplesafe and the Sanidry are excellent!! My wife Val and myself thank Dryzone Basements very much.   Best, Aidan A.and Val H-A.

Your excellent products, industry expertise and product delivery system were the reason we chose DryZone. Your very informative products book and products history. Also, your very knowledgeable sales reps. Steven the foreman, Matt, and the 2 other guys did an amazing job! They did the 2-day job in 1 day and they did a very good cleanup job. They left a very little mess for us to clean up.

Call rep was professional and I was very satisfied. Jay is the best !!! Jay is extremely professional and likeable . He treated me with respect and i think he is valuable member to DryBasement Systems company. I had 2 sump pumps installed ,the first pump in Jan. with Ryan and the 2nd with James in April..both were awesome and professional and they did a great job. Both Ryan and James clean after themselves like it was their own home ...Awesome company !!!

Dryzone is in my hometown and basements are their specialty so I called them first. It has always worked out well Ryan installed my sump pump in 2016 but I was still getting water on another wall. I called Dan and he came in and identified the right solution. He was right on time and attentive to my emails. When I was ready, I set the appointment. Tom and Ryan were not on time..they were early! They called and were understanding not only when I needed a few minutes extra but when I did not set up the prep work correctly, they let me know they would take care of it. Complete professionals the entire way. The job was finished perfectly. It was as if they were never there. The site was left better than when they arrived. The entire Dryzone team works in lock step through intake to initial consult, to solution installation. I can't say enough good things and will be happy to spread the word about all things "basementy" to anyone that needs your help. Thanks again to all. Chris M. - Bridgewater

Dear DryZone Team,   I'm writing to express my appreciation for one of your employees, Rick Bureau. I have worked with Rick on a few different projects starting with my business, The Secret Garden Pet Resort. Rick came up with a solution to drastically improve the air quality at my pet resort, resulting in a healthier environment which I can confidently measure by the almost non existence occurrence of airborne illnesses amongst my guests.    More recently, Rick worked with me on my personal home's dry basement system in East Bridgewater. As a first time home owner inquiring about a concept  so foreign to me, it would have been easy for someone to take advantage of me. This however was never the case, as Rick worked with me to create a solution that was effective yet reasonable. Several months after installing my dry zone system, I contacted Rick to inquire about finishing my basement. Even after realizing a DryZone panel system was currently out of my budget, Rick offered alternative suggestions and spoke to me at length about my different options.    Fast forward to today. As my home was being inspected for a perspective buyer, the inspector noticed a puddle by the new sump pump. With all this rain, I expected the worst and immediately called Rick in a panic. Rick didn't hesitate to reach out to the inspector as well as my real estate agent and my boyfriend to trouble shoot the problem on the spot, even offering to come meet us there after hours. To go above and beyond like that for an issue that turned out to be unrelated to the dry zone system really deserves special recognition. Although I'm sure Rick treats all his clients with this kind of compassion, I just had to speak up and share my experience with the rest of his team. I am so grateful for all that Rick has done for me and will be recommending him and your team for years to come.   Thank you for your time, Lara

Unbelievable work. We are so satisfied with the service. We wouldn't use anybody else. I feel we can trust you with our home. To make it safe for our kids to play in the basement without water and mold

Jay did a great job explaining what i needed. Kyle and his crew did a great job with installing and the clean up. You can't even tell they disturbed anything.

Greetings All,My experience with Dry Zone was and is excellent. The project came out fantastic and we are very happy with the result. The workmanship was top notch. Everyone I met was knowledgeable and willing to answer my many questions. From the initial meet and greet to the current interactions it has been professional. (Actually, even before that when we met Sarah at the Hanover home show, we knew this was a pro team.) That level of professional, courteous service give me great confidence. And we’ve had some weather since completing the job and we haven’t even seen a leak or any seeping. Thank you.