Testimonials for DryZone Basement Systems

I had the annual service done on my system. The technician was Dave. He said he had recently started working there. I do know the company takes a great deal of pride in their products and service, and it's very obvious that pride is shared by their technicians. Dave was very knowledgeable about the system, made sure to ask if I had any questions or concerns, and he was very pleasant.  He is a good representative for the company and reflects the quality ethics of the company. 

We chose you over a Canton, MA company. Reasons: Your location, nicer/less high-pressure salesperson, pleasant office representatives... all of which made us feel confident in selecting you. Excellent in every way... Very respectful and caring of carpet & property.

We owned our home for 30 years and never had a water problem. After rains this spring we found a few puddles of water in our basement. We called Dryzone we got an appointment. Joe came out and surveyed our basement, which now had over an inch of water in it, he explained what they could do for us and showed us a video. We loved the fact that after the work was complete we have peace of mind that our basement will never have water again. And if we sell the house we can transfer over the guarantee from Dryzone Basement to the new owners.....doesn't get better than that! From the first call to follow up calls and answering any questions we had....always got a person to speak with not a recorder. Joe was great, he was very knowledgeable and was very helpful explaining what the process would be to get the water out of our basement. Steve and his crew were wonderful, they worked from the minute they started the project till the final cleanup. We were very impressed with how quickly they got the job done and done right. All very hard workers. Amazing at how clean our basement looked when the job was complete. Considering that the day before my basement perimeter was jack hammered before the trenches and drains were put in. Even the wall was washed down! Excellent job!

Your representative Nick is always a wonderful representative of your company. Professional, neat appearing, well spoken. A+!

Recently, I was faced with the unfortunate situation of having to sell my parents vacant home in Providence due to the passing of my Dad on Xmas Eve. While they were the original owners of the 1965 ranch home where I grew up, the foundation had shifted, cracked the foundation and split the basement floor. Knowing repairs were in order, I located DryZone online and called for an appointment. Andy, scheduled as promised to meet me at the vacant house in order to provide an estimate and suggest the appropriate plan for repair. He was not only professional, but compassionate and answered all of our questions and then some! We readily agreed to contract with DryZone and could not be more pleased with the results! I live out of state and trusted DryZone to 'Do the Right Thing' repairing and waterproofing the basement. The crew did a fabulous job going above and beyond what was called for due to the situation. The Lifetime Waterproof Guarantee was a BIG selling point in marketing the house. I am pleased to report we got a valid offer from a Buyer within 3 weeks of the house on the market. For the asking price! Thanks due, in large part, to the DryZone work on the basement. We just closed on the house last week! My 87 year old Mom couldn't be happier! Thank YOU DryZone! YOU made it happen! Glenn

Fantastic job! They went above & beyond on multiple levels, even doing a large amount of work outside of the quote in order to make sure the final outcome was as proficient as possible. My basement had almost a foot of water before calling and it has now been bone dry for a month. I would highly recommend them without hesitation

Joe's presentation was informative and professional and showed me that Dryzone was the correct solution for my problem. Joe's presentation answered all my questions and made me realize that Dryzone's solution would actually solve my problem. Every person I dealt with was knowledgeable, informative and professional.

May 26, 2007Dear Mr. Lutinski, I am writing this letter to you to acknowledge my complete satisfaction with the professionalism that you displayed during our interaction with regard to the thermal tiles that were sorely needed for my basement. Finally, and thanks to you, there is a solution to the basement moisture problem that I experienced in past years. The thermal tiles with which you provided me have ameliorated any such concerns because of their one half inch unique plastic construction: as such, mold and mildew will never be a future issue in my basement. The integrity, confidence, and competence that you displayed about basement moisture resolution are exemplary attributes for you to possess as the owner of a service industry. Most importantly throughout the entire process, you were nothing short of very polite, professional, and helpful. Before I conclude, I would like to add that your encouragement about painting the tiles was also reassuring because they are able to be used and displayed as more than just a sub floor: they can double as finished flooring by painting them with decorative colors.  Again, I would like to thank you for the painting suggestion because of my reluctance to lay down carpeting because of allergy and pet concerns. There is absolutely no doubt in my mind that you and your company will continue to flourish because of the exemplary and outstanding service that you provide. If there is anything that I can do for you in the future to promote your product, please do not hesitate to call and thank you once again for assuaging my initial concerns. Robert R.Providence, RI

Your quote was less than the competitor, the sales person was very nice and the work was completed according to plan. The work done is very good, no leak with the heavy rains that came the following day and the basement is dry.

Pat Cahill was fantastic. Easy to work with. Tom Adams, the project manager, and Eddy Castaneda (subcontractor) were great. Very professional. Your literature gave me the impression you were truly experts in this field. Your reviews online were outstanding.I forgot to mention the young men who did the initial work of installing the drain, the sump pump, and putting up the white fabric liner on the walls. They also did an exceptional job and were very professional and courteous.  It was pouring rain that day, and they had to mix the cement in the rain and haul buckets in and out of the basement!  They never complained and cleaned up very well when they left.  I'm sorry I didn't submit my review on them I forgot to mention the young men who did the initial work of installing the drain, the sump pump, and putting up the white fabric liner on the walls.  They also did an exceptional job and were very professional and courteous.  It was pouring rain that day, and they had to mix the cement in the rain and haul buckets in and out of the basement!  They never complained and cleaned up very well when they left.  I'm sorry I didn't submit my review on them promptly because I later saw that there was a monthly recognition program.  So please make sure they get some type of kudos for their hard work. Again, we love the results.  We will definitely speak highly of you to our own friends and family who may be interested in this type of project. 

your brochure is the best "dry basement, 101 course", very informative and educational. Well written, simple, easy to understand. Jay is very friendly and trusworthy. He explained the product very clearly and I gave him the depositimmmediately, without consulting my wife who must be advised with any major expenditure. I appreciate the friendly email and especially personal reminder of my apointment. Very easy to become friends with Jay and share Greek coffee, pasetries and fresh eggs from my chickens. the 3 crew team (I forget their names were very cooperative with their group leader. I think his name was Ryan and he worked at the level of 3 persons. Never stopping in performing 200% and leading motivaating his crew to do their best. He is a kepper and a valuable aseet to your company. I am willing to hire him in my construction company but I an sure he is loyal to your company. Be proud for employees with his work ethic and dedication. Clean up was Excellent. I wanted to hire them to clean the rest of my house but they were on their way to another assignment. I chose DryZone because One of my friends and a previous satisfied customer of yours, Nancy G., highly recommented you for your excellent, trusworhty product performance and confidence in your company. I will recommend you to any of my friends who has wet basement problems. 

I chose you because of the Presentation at the Home Show in Providence; James did a superb job in every respect on the installation. Many thanks!

"Craig runs a well greased and capable company. His employees are ALL caring and hardworking. From the office, to the field, and in a persons home, his people are professional, talented, and know their jobs and how to do them well.The details are as follows: Craig was punctual in our first meeting and took great care to make sure that we knew the systems he provides and how they worked. The systems were exactly what I have been looking for and it was Craig that was there willing to provide it. What followed was just what a consumer wants!  The employees were equally punctual, and caring about every thing they do. The office  workers were helpful and worked very hard to accommodate all my requests and needs.I am a typical New Englander. My money is important to me as it is to everyone. I am also self employed, in the service sector,and I feel that I got my money's worth and more.Since the installation, there was a problem with the dehumidifier, and Craig and his team, have been all over it to fix the situation. What else can I say........other than "hire this company, and see how satisfied you will be with them"!"

Company was very professional. Addressed all my issues without hesitation. Very efficient and pleasant to deal with on the phone. Every company should have a crew (manager like Steve). The cleanup process: Left everything perfect very pleased. I chose this company because a friend of mine in the industry recommended you highly.

I just happened to drive by Company office. Went in and asked for literature and received a very informative book. I then did some reviews of the WaterGuard system and Todd Lutinski's Company and decided to go with him. Besides, anybody who lets his dogs greet you when you come into his dealership can't be bad! Incredible Professional company! All interaction with this company was pleasant. Derek knew is products and suggested a system to address my problem. Not Pushy! Ricky and Rene were the greatest. They answered any questions and did an outstanding installation. When they finished, you would never know that they had been there except for the most professional looking install I could have imagined. They are a true asset to the Company. Whatever your paying them it's not enough. They left my home spotless!