Testimonials for DryZone Basement Systems

"We used to have four inches of water in our basement. Leader put in a dual sump pump system, and we haven't had a drop of water in three years."

We have had the complete system - walls, floor, dehumidifier for seven years. The service man told us not to unplug the system during the winter and showed us how to turn off the system instead. We never knew to do that. He was very helpful and knowledgeable.

I have had really good experience with the company and the employees. Very professional and prompt service. The woman on the phone was Very good and provided courteous service. The tecnician was Courteous and professional.

The young man, James, who showed up was on time, was personable, seemed to know what he was looking for, explained his findings to us clearly. He was very good.

The maintenance service was completed at our house located at 3 Freeman Street in Sandwich Mass. I was extremely satisfied. Erin was very pleasant and was extremely accommodating when a snow storm interrupted our original appointment. James Boughner was professional, knowledgeable, and very patient in explaining the system to me. A true asset to your company! James' diagnosis was completely on target.

Annual maintenance. The technician was professional, good humored, and timely.

Your representative at a trade show was very knowledgeable a good listener and thoroughly knew your products. Jay, the salesman, was super friendly and the pre-install information packet was perhaps the best I had ever seen with more than enough information to make an intelligent decision. That installation was finished off impressively and looked like it came with the house. (A TripleSafe with two up and out of the cellar transfer pipes with a subterranean drain pipe away from the house). The Info Packet booklet was the number one reason I chose to work with DryZone and reflects your commitment to the trade.

Dryzone is in my hometown and basements are their specialty so I called them first. It has always worked out well Ryan installed my sump pump in 2016 but I was still getting water on another wall. I called Dan and he came in and identified the right solution. He was right on time and attentive to my emails. When I was ready, I set the appointment. Tom and Ryan were not on time..they were early! They called and were understanding not only when I needed a few minutes extra but when I did not set up the prep work correctly, they let me know they would take care of it. Complete professionals the entire way. The job was finished perfectly. It was as if they were never there. The site was left better than when they arrived. The entire Dryzone team works in lock step through intake to initial consult, to solution installation. I can't say enough good things and will be happy to spread the word about all things "basementy" to anyone that needs your help. Thanks again to all. 

You had very high ratings and review, and I must say they were all right, 5 stars all the way! The company was great! No high-pressure sales! The girls on the phone were very polite and the guy who came for the initial inspection was a great guy, very knowledgeable. My installation crew was Tommy and Ryan. They were great, did great work, fast and clean. Polite, very nice guys! They left the area cleaner than when they started!

Tom and Rene were extremely professional, thorough, and knowledgeable. They explained everything they were going to do beforehand, as well as demonstrating system after install. Worksite was carefully prepared and clean up was excellent.

To Todd Lutinski's DryZone Basement Systems, This note is to applaud your technician Nick DeCosta. Nick is very easy to talk to, passionate about what he does, and he believes in the DryZone Basement System. Nick speaks highly of you and I have had the good fortune to receive exceptional customer phone support and service from your company.  Everyone, Thank you! Ann S., Realtor

Probably the best home contractor experience I have ever had in 30+ years of home improvements: professional, courteous, prompt, thorough. Both the estimator (Jay) and the installer (Ryan) listened to my concerns and addressed them in the design / installation phases. Finally, the company was able to schedule and complete everything in only two weeks!

The service call was excellent. The ladies on the phone are always polite and professional. My service person, Nick, was excellent, the best! I was very happy with the service performed, thank you for the complimentary part! The cleanup process was perfect, I didn't have to clean up anything after Nick left!

I recently took over the maintenance of my parent's home and am new to the whole sump pump game. In explaining the system, Nick was patient, thorough, kind, and was just the person to educate me about keeping a dry basement. He absolutely stands out as one of the best service people I have ever encountered. Please relay my thanks to Nick, and kudos to your company for employing such a wonderful skilled person on your staff

Dave G. was absolutely great! He turned what looked like a bad afternoon into a good afternoon. Not only did he (so far at least) solve the problem of my sump pump and water in my basement, but he got a squirrel out of my house!! And he had sense of humor and he cleaned up!!